FAQ

When will my order ship?

We aim to process and ship all orders within 1–2 business days.

Can I edit my order?

If you need to make changes to your order, please contact us at help@aurabella.shop within 24 hours of placing your order. Include your order number and your request we’ll do our best to accommodate it before processing begins.

What is your shipping cost?

Flat Rate Shipping $7.

What methods of payment can I use?

At Aura Bella, we currently accept PayPal and Venmo for secure and convenient payments at checkout.

Do you ship outside the United States?

At the moment, we only ship within the United States. We hope to expand our shipping options internationally in the near future.

Can I exchange my order?

Yes, exchanges must be requested within 30 days from the date your order was shipped.

What should I do if my item arrives damaged?

Your satisfaction is our top priority at Aurabella. If your item arrives damaged, please contact our Customer Service team at help@aurabella.shop and we’ll assist you promptly.

What kind of products do you sell?

We specialize in high-quality stylish handbags, offering a variety of styles, colors, and materials to suit every occasion or a functional yet fashionable bag to carry your essentials, we’ve got you covered.

Can I track my order?

Absolutely! Once your order ships, we’ll send you a tracking number via email so you can keep an eye on its journey.

Do you charge any restocking fees?

No restocking fees.

Reach Us

Client Support: help@aurabella.shop
Call Us At: +1 (838) 987-5692
Office Location: 20 Bretton Road, Yonkers, 10710 New York, United States