Return and Refund Policy
Return
1. Can I return my product
Yes, we accept returns within 30 days of receiving your order, as long as the items are in new and unused condition.
If there’s any disagreement about the refund amount, it will be based on the original merchandise value listed on your invoice.
Please note that return shipping costs are typically the customer’s responsibility.
2. How do I return an item
To start a return, please contact our customer service team help@aurabella.shop through your account and let us know which item(s) you wish to return and the reason.
1. Pack the item(s) securely in the original packaging.
2. Drop the parcel off at your local post office.
3. Share a valid tracking number or tracking link with us within 24 hours of sending your return.
4. Once we receive your package, we’ll quickly process your refund or exchange, based on our return policy.
3. Return Conditions
1. You have 30 days from the delivery date to request a return.
2. Items must be unused, unwashed, unaltered, and returned in their original packaging.
3. We do not accept returns on items that are worn, damaged, or sent back without prior approval.
4. Return shipping costs are non refundable.
4. What is the return address
If you’d like to return your items to the nearest return location, please contact us by submitting a ticket through your account. Our customer service team will respond within 24 hours with return instructions and the appropriate address.
You can also reach us directly at help@aurabella.shop for assistance.
5. United States Return Warehouse Addresses
20 Bretton Road,
Yonkers,
10710 New York,
United States
Refund
We’re happy to accept returns within 30 days of delivery for items in new, unused condition with their original packaging.
1. Refund Method:
Refunds will be issued to your original payment method. For example, if you paid by credit card, the refund will be returned to that same card.
2. Product Condition:
Items must be unworn, unwashed, and returned in their original packaging to be eligible for a refund.
3. Contact for Refunds:
Email us at help@aurabella.shop to initiate your return or for any refund-related questions.
4. Return Shipping Charges:
The return shipping cost will be covered by the customer.
Refund Process
Once your return is received and approved, your refund will be issued to your original payment method within 10 business days.
If you do not receive your refund within this timeframe, please contact our customer support at help@aurabella.shop for assistance.
United States Warehouse
20 Bretton Road,
Yonkers,
10710 New York,
United States
Reach Us
Client Support: help@aurabella.shop
Call Us At: +1 (838) 987-5692
Office Location: 20 Bretton Road, Yonkers, 10710 New York, United States